Privacy Policy
Home | Privacy Policy

Effective Date: February 2026

1. Introduction

Grange Road Dental ("we", "us", or "our"), operated by Zischke Pty Ltd (ABN to be confirmed), is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website grangeroaddental.com.au, contact our practice, or use our dental services.

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and relevant state health records legislation.

2. Information We Collect

We may collect the following types of personal information:

  • Identity & Contact Information: Full name, date of birth, address, phone number, and email address.
  • Health Information: Medical and dental history, treatment records, X-rays, and clinical notes as required to provide dental care.
  • Payment Information: Credit/debit card details and health fund information processed securely at the time of payment.
  • Website Data: When you visit our website, we may automatically collect technical data such as your IP address, browser type, pages visited, and visit duration through cookies and analytics tools (see Section 6).
  • Communication Data: Records of correspondence when you contact us via phone, email, or our website contact form.
  • Newsletter Subscriptions: Email address when you subscribe to our mailing list.

3. How We Use Your Information

We use personal information for the following purposes:

  • Providing and managing your dental treatment and care.
  • Appointment scheduling, reminders, and follow-up communications.
  • Processing payments and managing billing.
  • Communicating with other healthcare providers involved in your care (with your consent).
  • Meeting our legal and regulatory obligations.
  • Improving our website, services, and patient experience.
  • Sending newsletters and practice updates (only with your consent; you can unsubscribe at any time).

4. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

  • Healthcare Providers: Referrals to specialists or other practitioners involved in your care, with your consent.
  • Service Providers: Trusted third parties who assist with practice operations (e.g. IT hosting, payment processing, appointment systems, email marketing). These providers are contractually obligated to protect your data.
  • Health Funds: To process claims on your behalf.
  • Legal Obligations: Where required by law, regulation, or court order.

5. Data Security & Retention

We take reasonable steps to protect your personal information from unauthorised access, modification, disclosure, or destruction. This includes secure storage of physical records, encrypted digital systems, and access controls limited to authorised staff.

Health records are retained in accordance with Queensland and Commonwealth legislation. For adult patients, records are kept for a minimum of 7 years from the date of last treatment. For patients treated as children, records are kept until the patient turns 25 years of age.

Website and newsletter data is retained while your subscription is active or as needed for legitimate business purposes.

6. Cookies & Analytics

Our website uses cookies and Google Analytics to understand how visitors interact with our site. This helps us improve website content and user experience. The data collected is anonymous and does not personally identify you.

You can control or disable cookies through your browser settings. Disabling cookies may affect some website functionality.

7. Your Rights

Under Australian privacy law, you have the right to:

  • Access the personal information we hold about you.
  • Correct any inaccurate or outdated information.
  • Opt out of marketing communications at any time.
  • Request deletion of non-essential data (subject to our legal retention obligations for health records).
  • Complain to the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.

8. Third-Party Links

Our website may contain links to external sites (e.g. social media, health fund portals). We are not responsible for the privacy practices of these third-party websites. We encourage you to read their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised effective date.

10. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy complaint, please contact us: